Terms of Service

These Terms govern your use of the AgeAI service ("Service", "we", "us"), operated by AgeAI (ageai.cloud). By connecting your WhatsApp number to the Service, you ("Master") agree to these Terms.

1. Service Description

AgeAI provides an AI-powered answering assistant for independent service professionals ("Masters") operating in Israel. The Service operates via WhatsApp using GreenAPI infrastructure.

2. Eligibility

The Service is available to individuals aged 18 or over who are legal residents of Israel or operate a registered business in Israel. By using the Service you represent that you meet these requirements.

3. Master Responsibilities

As a Master, you are solely responsible for:

• Ensuring your use of WhatsApp complies with WhatsApp's Terms of Service and Meta's Business Policies
• Holding any permits or business licences required for your profession under Israeli law
• The accuracy of all information you configure in your AgeAI assistant (services, availability, pricing)
• Responding to leads forwarded to your Telegram in a timely manner
• Informing your clients, as Data Controller, that an AI assistant may respond on your behalf and that their contact details and message are processed

AgeAI is a software tool. You remain fully responsible for your relationships with your clients.

4. Data Processing Agreement

Because you are the Data Controller and AgeAI is the Data Processor, a separate Data Processing Agreement (DPA) governs how AgeAI processes personal data on your behalf, including confidentiality and information-security obligations. This is required under the Protection of Privacy Regulations (Data Security), 5777-2017. The DPA is incorporated into these Terms by reference and forms part of your agreement with AgeAI.

5. Service Provided "As Is"

The Service is provided as is and as available, without warranty of any kind, express or implied. We do not guarantee:

• Uninterrupted or error-free operation
• Delivery of every message (subject to WhatsApp / GreenAPI availability)
• That the AI will correctly interpret every client request

6. Limitation of Liability

To the maximum extent permitted by Israeli law:

• AgeAI's total liability to a Master arising from or relating to the Service shall not exceed the total fees paid by that Master in the three (3) calendar months preceding the event giving rise to the claim
• AgeAI is not liable for indirect, incidental, or consequential damages, including lost revenue or lost clients
• AgeAI is not liable for actions or omissions of GreenAPI, WhatsApp / Meta, or Telegram

7. Changes and Termination

We may update these Terms with 14 days' notice via email or in-Service notification. Continued use after that period constitutes acceptance. Either party may terminate at any time; upon termination your data is deleted within 30 days.

8. Governing Law

These Terms are governed by the laws of the State of Israel. Disputes shall be submitted to the exclusive jurisdiction of the competent courts in the Tel Aviv district.

Privacy Policy

This policy describes how personal data is processed through the AgeAI Service. It is compliant with Israel's Protection of Privacy Law, 5741-1981, as amended by Amendment No. 13 (in force August 14, 2025), and the Protection of Privacy Regulations (Data Security), 5777-2017.

1. Roles

2. Data Collected

When a client contacts a Master via WhatsApp, the Service may process:

• Client's phone number (provided by WhatsApp)
• Client's display name (if shared by WhatsApp)
• Content of the message(s) in that interaction

We do not process financial data, identity documents, location data, health information, or any data categorised as especially sensitive under Amendment 13. We apply data minimisation: only what is necessary for the Service is collected.

This section concerns the WhatsApp dispatcher Service. The marketing website (ageai.cloud) separately uses analytics cookies, which load only after your consent — see Section 8.

AgeAI also operates a Facebook Messenger and Instagram assistant for its own business page (AgeAi). When a person messages that page or account, the Service may process: the person's Page-Scoped ID (PSID) or Instagram-Scoped ID (IGSID) provided by Meta; their public profile name; the content of messages sent to the page; and a phone number, only if voluntarily provided during the conversation. This data is used solely to respond to the inquiry and, where a phone number is provided, to route the request to a human team member via Telegram. We do not use this data for advertising and do not message anyone who has not contacted us first.

3. Why This Is Not Spam

This design means the Service does not constitute a "direct mailing service" or unsolicited communication under the Protection of Privacy Law. AgeAI does not operate a database requiring registration with the Privacy Protection Authority (PPA): it is not a data broker, does not transfer personal data to third parties for commercial purposes, and does not process especially sensitive data on a large scale.

4. Storage and Security

In line with the Data Security Regulations 5777-2017:

• Connections are encrypted in transit (TLS)
• Access is restricted by authentication and access controls
• Data is retained only as long as required for the Service to function, or as required by law
• Data is not sold or shared with third parties beyond the infrastructure providers listed below
• Masters may request deletion of their data and associated client interaction logs at any time

5. Data Location & Cross-Border Transfer

Data is stored on a private VPS server. Where the hosting infrastructure is located outside Israel, transfers are carried out in accordance with the cross-border transfer requirements of the Protection of Privacy Law and its regulations, ensuring an adequate level of protection at the destination.

6. Security Incident Notification

In the event of a severe security incident affecting personal data, AgeAI will notify the affected Master without undue delay and will support the Master, as Data Controller, in meeting any reporting obligations to the Privacy Protection Authority under the Data Security Regulations.

7. Your Rights

Under Israeli law, individuals whose data is processed have the right to:

• Know what personal data is held about them (provided, on request, in Hebrew, English or Arabic)
• Request correction of inaccurate data
• Request deletion, subject to legal retention obligations

Requests can be sent to legal@ageai.cloud. We will respond within 30 days.

8. Cookies & Third-Party Services

The Service relies on the following third-party infrastructure, each subject to its own privacy policy:

• GreenAPI — WhatsApp messaging infrastructure
• Telegram — Lead forwarding to Masters
• Meta Platforms, Inc. (Facebook Messenger, Instagram) — messaging infrastructure for our business page assistant

Website analytics. The marketing website uses Google Analytics (Google LLC) to understand how visitors use the site. These are non-essential cookies and load only after you give consent via the cookie banner. When enabled, Google Analytics may process your IP address (collected in anonymised form), device and browser information, and usage data — these are treated as personal data under Amendment 13. We do not run marketing or retargeting cookies and do not sell this data. You can withdraw consent at any time via the “Privacy settings” link in the website footer. If you never accept, no analytics cookies are set.

9. Contact

For all privacy and legal inquiries: legal@ageai.cloud